TJS Installations Online Shop Return Policy
1. Introduction
At TJS Installations Only Shop, we aim to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, our returns policy is here to help you.
2. Eligibility for Returns
- Timeframe: You must quality check the item(s) and report any fault within 3 days, then once accepted return the item(s) within 14 days of the delivery date.
- Condition: Items must be unused, in the same condition that you received them, and in its original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
3. Non-returnable Items
Certain items are not eligible for return, including:
- Bespoke Made Items
- Items that have been damaged accidently by the end user.
- Any item not in its original packaging or missing parts for reasons not due to our error
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at [email protected] with your order number and details about the product you would like to return.
- Authorization: Our team will review your request and provide you with an answer within 5 working days and detailed return instructions if accepted.
- Shipping: Securely pack the item in its original packaging and ship the item to the address provided in the return instructions.
- Return to Showroom: If you’re planning on returning the product yourself, then please arrange a suitable date with our team and drop off to our showroom from where you collected from. (Details shown in 9. Contact Information.)
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your bank account within 10 working days. Our team will contact you for any details required.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, damaged packaging, or missing parts).
- Rejected Refunds: If your return is rejected, we will notify you and provide an explanation.
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Check Bank Account: Verify your bank account details.
- Check Credit Card: Check with you Credit Card Facilitator on the transaction.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [email protected] or 01604-402916 and speak to our staff.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected]. This will need to be reported within 3 days of Delivery Date.
8. Return Shipping Costs
- Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If We Cover Shipping: If you receive a refund, the cost of return shipping will be deducted from your refund.
9. Contact Information
For any questions regarding our return policy, please contact us at:
- Email: [email protected]
- Phone: 01604 402916
- Address: TJS Installations, Unit A, Pentagon Park, Barn Way, Lodge Farm Industrial Estate, Northampton, NN5 7UW
Thank you for shopping with TJS Installations Only Shop. We value your business and are committed to providing you with the best service possible.
